Got questions? We've got answers.

How does it work?

When you subscribe, you can order the monthly renewing subscription which means it will automatically renew every month, this is NOT a one time purchase. Or order the 3 month option to save on each box. If you order the monthly option you will be billed monthly on the 26th, you're free to cancel anytime or upgrade to save some dough.

Just in case you're not familiar with subscription boxes here's a couple quick tips:

1⃣️ If you purchase the monthly box you'll get a box every month until you cancel. No need to purchase a box every month, or you'll just end up with multiple subscriptions.
2⃣️ We ship one box a month, they ship on the 16th and usually arrive on your doorstep 2-3 business days later.😻

How often will my subscription be re-billed & shipped?

All subscriptions are rebilled on the 26th of each subscription term. Your box will be shipped to you on the 16th, unless that's a weekend or a holiday. When you sign up, you can log in to your account & there you can see all info related to your order. We make sure to keep our followers up to date on shipping day & other sneak peeks. So head over to our home page, & scroll all the way to the bottom to sign up for email updates & follow us on Instagram & Facebook .

How does pricing work?

Monthly subscription is $35/month (renews EVERY month)
3 month subscription is $102
The longer your subscription, the more you save over time with discounts.

Do you offer shipping internationally?

We do ship internationally but unfortunately free shipping will not be included. For shipments to Canada, it costs about $15.50. We also ship to FPO/AP addresses also!

Do you offer returns/refunds?

Due to the extreme savings offered in our boxes, we are unable to process returns or refunds for boxes that have already been received. Please cancel your subscription before the 26th of the month if you do not wish to receive future boxes. If you paid for a 3 month subscription and you wish to cancel, you can unsubscribe by emailing us. The remainder of your pre-paid subscription will be fulfilled.

How do I access my account info?

Sign in here , & you can update your account info.

Can I cancel my subscription?

There are no commitments when you subscribe. Cancel anytime, we totally understand! You can also skip a month if you'd rather just take a break and get back to it the next month. Just log into your customer account & skip a month or two. Easy Peasy! Shoot us an email at callthejam@boutbetties.com to cancel and we'll help you out. We'll still have nothin' but derby love for you.